Refund Policy

Last updated: 8/13/2025

Overview

At bitsiitiimshadi, we strive to provide the best possible service to our users. We understand that sometimes our services may not meet your expectations, and we have established this refund policy to address such situations.

Eligibility for Refunds

Refund requests must be submitted within 30 days of payment.

  • Technical issues preventing service access
  • Service unavailability for more than 48 hours
  • Billing errors or duplicate charges
  • Unsatisfactory service quality

Non-Refundable Items

  • Services already used or consumed
  • Processing fees and transaction charges
  • Premium features already accessed
  • Services cancelled after 30 days

Refund Process

Step 1: Submit Request

Contact our support team with your refund request and order details.

Step 2: Review

Our team will review your request within 3-5 business days.

Step 3: Processing

If approved, refunds are processed within 7-10 business days.

Refund Methods

Credit/Debit Cards

Refunds will be credited to the original payment method

Digital Wallets

Refunds will be processed to your digital wallet account

Contact Information

To request a refund or for any questions about our refund policy, please contact us:

Email: refunds@bitsiitiimshadi.com

Phone: +918103884028

Support Hours: Monday - Friday, 9:00 AM - 6:00 PM IST

Dispute Resolution

If you are not satisfied with our refund decision, you may escalate the matter to our customer service manager. We are committed to resolving all disputes fairly and promptly.